Legal
Terms & Conditions
Last Updated: June 1, 2026
Welcome to Rocketise LLC ("Rocketise," "we," "our," or "us"). These Terms and Conditions ("Agreement") govern your access to and use of our website at rocketise.com and all Amazon advertising management services we provide (collectively, the "Services"). By accessing our website, submitting an inquiry, or entering into a Service Agreement with us, you agree to be bound by these Terms.
Please read this Agreement carefully before engaging our services. If you do not agree to these Terms in their entirety, you are not authorised to engage our services.
Table of Contents
- Eligibility and Acceptance
- Description of Services
- Service Level Commitments
- Fees, Billing & Payment Terms
- Cancellation & Termination
- No Refund Policy
- Client Responsibilities
- Access to Amazon Advertising Accounts
- Confidentiality
- Intellectual Property
- Disclaimer of Warranties
- Limitation of Liability
- Indemnification
- Governing Law & Dispute Resolution
- Data Protection & Privacy
- Modifications to This Agreement
- Force Majeure
- Entire Agreement
- Contact Information
Section 1 — Eligibility and Acceptance
By engaging Rocketise for any services, you represent and warrant that:
- You are at least 18 years of age and legally able to enter into binding contracts;
- You are operating a legitimate business and have full authority to bind that business to this Agreement;
- Your Amazon Seller or Vendor account is in good standing and complies with Amazon's Terms of Service;
- You are not subject to any government investigation or pending legal action that would materially affect your business operations;
- All information you provide to Rocketise is accurate, complete, and not misleading.
This Agreement is entered into between your business ("Client") and Rocketise LLC, a company registered in the United States of America.
Section 2 — Description of Services
Rocketise provides Amazon advertising management services, which may include but are not limited to:
- Amazon Sponsored Products, Sponsored Brands, and Sponsored Display campaign management;
- Amazon DSP (Demand-Side Platform) campaign management;
- Amazon Marketing Cloud (AMC) reporting and analysis;
- Advertising strategy, keyword research, and bid optimization;
- Performance reporting and regular account reviews.
The specific scope of services delivered to each Client is defined in the individual Service Agreement executed between Rocketise and the Client. In the event of any conflict between these Terms and an individual Service Agreement, the Service Agreement shall take precedence with respect to the specific services described therein.
Section 3 — Service Level Commitments
3.1 No Guarantee of Results
Rocketise does not guarantee any specific advertising results, including but not limited to: Return on Advertising Spend (ROAS), Advertising Cost of Sale (ACoS), sales volume, revenue growth, ranking improvements, or profitability. Advertising outcomes are influenced by factors outside Rocketise's control, including Amazon platform changes, market competition, product pricing, inventory availability, and seasonality.
3.2 Service Level Agreement (SLA)
Where an SLA has been agreed upon in writing as part of the individual Service Agreement, Rocketise will use commercially reasonable efforts to meet those benchmarks. An SLA defines operational commitments (such as reporting cadence, response times, and campaign management frequency) and does not constitute a guarantee of advertising performance outcomes.
3.3 Amazon Platform Dependency
Rocketise's ability to deliver services is contingent upon the availability and functionality of Amazon's advertising platforms. Rocketise shall not be liable for service interruptions, limitations, or policy changes imposed by Amazon.
Section 4 — Fees, Billing & Payment Terms
4.1 Fee Structure
Rocketise charges a fixed monthly retainer fee as defined in the individual Service Agreement. Fees are quoted and payable in U.S. Dollars (USD) unless otherwise agreed in writing.
4.2 Billing Cycle
Fees are billed on a monthly basis. The first payment is due upon signing the Service Agreement or commencement of services, whichever is earlier. Subsequent invoices are issued at the start of each billing period.
4.3 Payment Terms
Payment is due within 7 calendar days of invoice date unless otherwise specified in the Service Agreement. Rocketise accepts payment via bank transfer, credit card, or other methods specified at the time of engagement.
4.4 Late Payments
In the event of late payment, Rocketise reserves the right to:
- Suspend active campaign management until payment is received;
- Apply a late payment fee of 1.5% per month (or the maximum rate permitted by applicable law, whichever is lower) on outstanding balances;
- Terminate the Service Agreement upon 7 days written notice if payment remains outstanding.
4.5 Price Changes
Rocketise reserves the right to adjust its fees. Any price changes will be communicated to the Client in writing no fewer than 30 days before taking effect. Continued use of services after the effective date constitutes acceptance of the new pricing.
Section 5 — Cancellation & Termination
5.1 Client Cancellation
Clients may cancel their subscription at any time without a mandatory notice period. Upon notification of cancellation, Rocketise will continue to deliver services until the end of the current billing period. No further charges will be applied after the final billing period ends.
5.2 Termination by Rocketise
Rocketise reserves the right to terminate this Agreement immediately and without liability in any of the following circumstances:
- Non-payment or repeated late payment of fees;
- Breach of any material term of this Agreement or the individual Service Agreement;
- Violation of Amazon's Terms of Service by the Client that puts Rocketise's own advertiser account at risk;
- Any conduct by the Client that is unlawful, fraudulent, or harmful to Rocketise or third parties;
- A government investigation or legal proceeding is initiated against the Client's business.
5.3 Effect of Termination
Upon termination or cancellation of services:
- Rocketise will immediately revoke its access to the Client's Amazon advertising accounts;
- All campaign structures, reports, and data produced on behalf of the Client within their Amazon account will remain accessible to the Client;
- Any outstanding fees for services rendered up to the date of termination remain due and payable;
- Rocketise will, upon request, provide a final performance report for the completed service period.
Section 6 — No Refund Policy
All fees paid to Rocketise are non-refundable. Given the nature of our services, which involve active labor, strategy, and campaign management, all fees are considered earned upon delivery of services during each billing period.
If a Client cancels before the end of a billing period, no partial refunds will be issued for the unused portion of that period. This policy applies regardless of advertising performance outcomes during the service period.
In exceptional circumstances, Rocketise may, at its sole discretion, consider a credit toward future services. Such a credit is not a right and does not constitute a waiver of this no-refund policy.
Section 7 — Client Responsibilities
The Client agrees to:
- Provide Rocketise with timely access to all Amazon advertising accounts, relevant data, and materials required to perform the services;
- Ensure that all products listed and advertised through Amazon comply with applicable laws, regulations, and Amazon's policies;
- Respond to Rocketise communications within a reasonable timeframe (generally within 3 business days) to avoid delays in campaign execution;
- Maintain sufficient advertising budget funded in the Client's Amazon advertising account to enable effective campaign management;
- Notify Rocketise immediately of any material changes to their business, product catalog, pricing strategy, or Amazon account status;
- Ensure that all information provided to Rocketise — including product details, trademarks, and creative assets — does not infringe on the intellectual property rights of third parties;
- Comply with all applicable laws and regulations in operating their business, including consumer protection, advertising standards, and tax obligations.
Rocketise shall not be held responsible for any delays, underperformance, or adverse outcomes directly resulting from the Client's failure to meet the responsibilities outlined above.
Section 8 — Access to Amazon Advertising Accounts
8.1 Grant of Access
The Client grants Rocketise the necessary access to manage their Amazon advertising account(s) solely for the purpose of delivering the agreed services. This access is limited to the scope defined in the Service Agreement.
8.2 Account Ownership
At all times, the Client retains full ownership of their Amazon Seller or Vendor account and all associated data, including advertising campaigns created or modified by Rocketise on the Client's behalf. Rocketise does not claim ownership of any assets within the Client's Amazon account.
8.3 Revocation of Access Upon Termination
Upon termination or cancellation of services, Rocketise will promptly revoke all access credentials and remove itself from the Client's Amazon advertising account. Rocketise will not retain copies of account-level data beyond what is reasonably required for its internal records and legal compliance obligations.
8.4 Client Account Security
The Client is responsible for maintaining the security of their Amazon account credentials. Rocketise shall not be liable for unauthorized access to the Client's Amazon account resulting from the Client's failure to maintain adequate account security.
Section 9 — Confidentiality
9.1 Client Information
Rocketise treats all Client information — including advertising strategies, account performance data, business data, and any non-public commercial information — as strictly confidential. This information will not be disclosed to any third party except:
- As required to deliver the agreed services (e.g., to authorized Rocketise team members or contractors);
- Where required by applicable law or regulatory authority;
- With the Client's prior written consent.
9.2 Internal Access Controls
All Rocketise team members and freelance contractors who are granted access to Client accounts are required to execute a Non-Disclosure Agreement (NDA) prior to obtaining any access. Rocketise takes commercially reasonable technical and organizational measures to safeguard Client data.
9.3 Rocketise Proprietary Information
The Client agrees to keep confidential all non-public information disclosed by Rocketise, including but not limited to proprietary methods, pricing structures, internal processes, and technology. This obligation survives termination of the Agreement.
Section 10 — Intellectual Property
All reports, analyses, frameworks, templates, and methodologies developed or used by Rocketise in delivering services remain the intellectual property of Rocketise LLC, unless otherwise agreed in writing.
Campaign structures, ad copy, and creative assets created specifically within the Client's Amazon account and funded by the Client's advertising budget belong to the Client.
Neither party shall use the other's name, logo, or trademarks for any marketing or promotional purpose without prior written consent, except that Rocketise may reference the Client's brand as a case study or portfolio reference upon mutual written agreement.
Section 11 — Disclaimer of Warranties
Except as expressly stated in these Terms, all services are provided on an "as is" and "as available" basis. Rocketise makes no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
Rocketise does not warrant that: (A) services will be uninterrupted or error-free; (B) advertising results will meet the Client's expectations; (C) Amazon's platform will remain available or unchanged; or (D) the strategies employed will be applicable to every business circumstance.
Section 12 — Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall Rocketise, its officers, directors, employees, contractors, or agents be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from or related to this Agreement or the services provided, including but not limited to loss of revenue, loss of profits, loss of data, or loss of business opportunity.
Rocketise's total aggregate liability to the Client for any claim arising out of or related to this Agreement shall not exceed the total fees paid by the Client to Rocketise in the three (3) months immediately preceding the event giving rise to the claim.
Some jurisdictions, including certain EU member states, do not allow the exclusion or limitation of certain damages. Where such mandatory protections apply under applicable law, they shall not be superseded by the limitations set out above.
Section 13 — Indemnification
The Client agrees to defend, indemnify, and hold harmless Rocketise LLC and its officers, directors, employees, contractors, and agents from and against any and all claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to:
- The Client's breach of any provision of this Agreement;
- The Client's violation of Amazon's Terms of Service or any applicable law;
- Any claim that the Client's products, content, or advertising materials infringe upon the intellectual property or other rights of any third party;
- The Client's misuse of the services provided by Rocketise.
Section 14 — Governing Law & Dispute Resolution
14.1 Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law principles. For Clients located in the European Union, mandatory consumer or business protection provisions under EU law shall apply to the extent required by law.
14.2 Informal Resolution
In the event of any dispute arising from this Agreement, both parties agree to first attempt to resolve the matter informally by notifying the other party in writing and engaging in good-faith negotiations for a period of 30 days.
14.3 Dispute Resolution
If the dispute cannot be resolved informally within 30 days, either party may pursue resolution through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, or through litigation in the competent courts of the State of Delaware. For Clients domiciled in the European Union, disputes may alternatively be brought before the competent courts in the Client's country of domicile as required under applicable EU law.
14.4 Class Action Waiver
To the extent permitted by law, both parties agree to resolve any disputes on an individual basis and waive any right to participate in a class action or representative proceeding.
Section 15 — Data Protection & Privacy
15.1 GDPR Compliance
Where Rocketise processes personal data of individuals located in the European Union or European Economic Area in the course of providing services, it does so in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"). Rocketise acts as a data processor on behalf of the Client (as data controller) with respect to any personal data contained within advertising account data. A Data Processing Agreement (DPA) is available upon request and will be incorporated by reference into the Service Agreement where required.
15.2 Data Use
Rocketise will only process Client and end-user data to the extent necessary to deliver the agreed services. Rocketise will never sell Client data to third parties or use Client data for purposes beyond those defined in this Agreement.
15.3 Privacy Policy
The collection and use of personal data through our website is governed by our Privacy Policy, available at rocketise.com/privacy-policy, which is incorporated into this Agreement by reference.
Section 16 — Modifications to This Agreement
Rocketise reserves the right to update and amend these Terms and Conditions at any time. In the event of material changes, Rocketise will notify active Clients via email at least 14 days before the changes take effect.
Continued use of our services after the effective date of any amendment constitutes acceptance of the revised Terms. If a Client does not accept the modified Terms, they may cancel their subscription in accordance with Section 5.
Section 17 — Force Majeure
Neither party shall be liable to the other for any delay or failure to perform its obligations under this Agreement where such delay or failure results from circumstances beyond that party's reasonable control, including but not limited to: acts of God, natural disasters, war, civil unrest, pandemic, government action, power failures, internet or telecommunications outages, or changes to Amazon's platform, policies, or availability.
The affected party shall notify the other party as soon as reasonably practicable upon becoming aware of such circumstances. If the force majeure event continues for more than 30 days, either party may terminate the Agreement without liability by providing written notice.
Section 18 — Entire Agreement
These Terms and Conditions, together with the individual Service Agreement and Privacy Policy executed between the parties, constitute the entire agreement between the Client and Rocketise with respect to the subject matter hereof, and supersede all prior negotiations, representations, warranties, and understandings, whether written or oral.
If any provision of this Agreement is found to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, the remaining provisions shall continue in full force and effect. No failure or delay by either party in exercising any right under this Agreement shall constitute a waiver of that right.
This Agreement may not be assigned by the Client without Rocketise's prior written consent. Rocketise may assign its rights under this Agreement in connection with a merger, acquisition, or sale of all or substantially all of its assets, with notice to the Client.
Section 19 — Contact Information
For questions or notices regarding this Agreement, please contact us at: