Privacy Policy

Rocketise LLC is a professional Amazon advertising management agency incorporated in the State of Delaware, United States of America. We operate the website rocketise.com and provide Amazon PPC, DSP, and AMC management services to e-commerce brands globally.

For the purposes of the EU General Data Protection Regulation (GDPR), Rocketise LLC acts as a data controller in respect of personal data collected through our website and in the context of our client relationships. Where we process personal data on behalf of our clients as part of managing their advertising accounts, we act as a data processor.

Contact for privacy matters: hello@rocketise.com

We use personal information for the following purposes:

• To provide, manage, and improve our Amazon advertising management services;
• To communicate with you about your account, service updates, and performance reports;
• To process payments and manage billing;
• To respond to inquiries submitted through our website or by email;
• To send you relevant information about our services where you have provided consent or where we have a legitimate interest in doing so;
• To comply with our legal and regulatory obligations;
• To protect the security and integrity of our website and services;
• To analyze website usage and improve the performance and content of rocketise.com.

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.

We will never sell, rent, or trade your personal information to third-party data brokers or marketing companies.

For individuals located in the European Union or European Economic Area, we process personal data on the following legal bases under Article 6 of the GDPR:

• Contractual necessity: processing required to fulfill our service obligations to you as a client;
• Legitimate interests: processing necessary for our legitimate business interests, such as improving our services, preventing fraud, and maintaining website security, where those interests are not overridden by your rights;
• Legal obligation: processing required to comply with applicable laws and regulations;
• Consent: where we rely on your consent, such as for sending marketing communications, you may withdraw consent at any time by contacting us at hello@rocketise.com.

We do not sell your personal information. We share it only in the following limited circumstances:

Rocketise LLC is based in the United States. If you are located in the European Union, European Economic Area, or United Kingdom, your personal data may be transferred to and processed in the United States, which the European Commission has not deemed to provide an equivalent level of data protection as the EU.

Where such transfers occur, we rely on appropriate safeguards as permitted by the GDPR, including the use of Standard Contractual Clauses (SCCs) approved by the European Commission, or other lawful transfer mechanisms. A copy of the applicable transfer mechanism may be requested by contacting us at hello@rocketise.com.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, accounting, or reporting obligations.

In practice, this means:

• Client account and billing data is retained for a minimum of 7 years following the end of the service relationship, in accordance with applicable tax and accounting requirements;
• Website usage and analytics data is retained for up to 26 months;
• Email and inquiry communications are retained for up to 3 years from the date of the last contact;
• Data processed in connection with managing Amazon advertising accounts is retained only for the duration of the service engagement, after which it is deleted or returned to the client upon request.

When personal information is no longer required, we delete or anonymize it in a secure manner.

Rocketise implements commercially reasonable technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encrypted transmission of data via HTTPS/TLS protocols;
• Access controls limiting data access to authorized personnel only;
• Mandatory confidentiality agreements for all staff and contractors with access to client data;
• Regular review of our data handling and security procedures.

While we take every reasonable precaution to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to promptly notifying affected individuals and relevant authorities in the event of a data breach as required by applicable law.

Our website and services are intended solely for use by adults operating business entities. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information from our records.

If you believe that a minor has submitted personal information to us, please contact us at hello@rocketise.com and we will address it promptly.

Regardless of your location, you have the following general rights in relation to your personal information:

• The right to access the personal information we hold about you;
• The right to request correction of inaccurate or incomplete information;
• The right to request deletion of your personal information, subject to legal retention obligations;
• The right to opt out of marketing communications at any time by clicking the unsubscribe link in any email we send, or by contacting us directly;
• The right to lodge a complaint with a relevant supervisory authority.

To exercise any of these rights, please contact us at hello@rocketise.com. We will respond to all requests within a reasonable timeframe and in accordance with applicable law.

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These include:

• The right to know what categories of personal information we have collected about you and the purposes for which it is used;
• The right to access the specific personal information we have collected about you;
• The right to request deletion of your personal information;
• The right to correct inaccurate personal information;
• The right to opt out of the sale or sharing of your personal information. Rocketise does not sell or share personal information as defined under the CCPA.

We will not discriminate against you for exercising any of your CCPA rights. To submit a verifiable consumer request, please contact us at hello@rocketise.com. We may ask you to verify your identity before processing your request. You may designate an authorized agent to make a request on your behalf.

If you are located in the European Union, European Economic Area, or United Kingdom, you have the following rights under the GDPR (and UK-GDPR, as applicable):

• Right to transparency: to be informed about how your data is used, as set out in this Privacy Policy;
• Right of access: to obtain a copy of the personal data we hold about you;
• Right to rectification: to request correction of inaccurate or incomplete personal data;
• Right to erasure ("right to be forgotten"): to request deletion of your personal data where there is no longer a lawful basis for processing;
• Right to restriction: to request that we limit the processing of your personal data in certain circumstances;
• Right to data portability: to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to object: to object to processing based on legitimate interests or for direct marketing purposes;
• Right not to be subject to automated decision-making: we do not engage in automated decision-making or profiling with legal or similarly significant effects.

To exercise any of these rights, please contact us at hello@rocketise.com. We will respond without undue delay and within the timeframes prescribed by the GDPR. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority. Contact details for EU data protection authorities can be found at edpb.europa.eu.

For clients located in the United Kingdom, the relevant supervisory authority is the Information Commissioner's Office (ICO): ico.org.uk.

Our website may contain links to third-party websites, platforms, or services, including Amazon, LinkedIn, and other external resources. These third-party sites operate under their own privacy policies, which we do not control and are not responsible for. We encourage you to review the privacy policies of any third-party sites you visit.

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active clients by email.

We encourage you to review this Privacy Policy periodically. Your continued use of our website or services following the posting of any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

For GDPR-related inquiries from EU/EEA residents, you may also contact your local data protection authority directly. A full list of EU supervisory authorities is available at edpb.europa.eu.